Customer Services
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| | Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation: Hundreds of Tools, Techniques and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal
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Sales Rank: 4218
Category: Book
ASIN: 007144453X
Publication Date: February 1, 2005
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| | Microsoft Dynamics CRM 4.0 Unleashed
Authors: Marc J. Wolenik, Damian Sinay
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Sales Rank: 2551
Category: Book
ASIN: 0672329700
Publication Date: March 13, 2008
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| | The Trusted Advisor
Authors: David H. Maister, Robert Galford, Charles Green
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Avg. Customer Rating:  4 reviews
Sales Rank: 4407
Category: Book
ASIN: 0743207769
Publication Date: January 2, 2002
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| | Microsoft Dynamics CRM 4 for Dummies (For Dummies)
Authors: Joel Scott, David Lee, Scott Weiss
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Sales Rank: 9981
Category: Book
ASIN: 0470343257
Publication Date: July 22, 2008 (New: This Week)
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| | The Ultimate Question
Author: Fred Reichheld
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Avg. Customer Rating: 4 reviews
Sales Rank: 39056
Category: Book
ASIN: 1591397839
Publication Date: February 1, 2006
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| | The DNA of Customer Experience: How Emotions Drive Value
Author: Colin Shaw
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Avg. Customer Rating:  4 reviews
Sales Rank: 38621
Category: Book
ASIN: 0230500005
Publication Date: May 11, 2007
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| | Cisco QOS Exam Certification Guide
Authors: Wendell Odom, Michael Cavanaugh
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Sales Rank: 41760
Category: Book
ASIN: 1587201240
Publication Date: December 2, 2004
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| | The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Authors: Bill Price, David Jaffe
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Sales Rank: 27197
Category: Book
ASIN: 0470189088
Publication Date: April 9, 2008
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| | 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Author: Peter J Venison
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Sales Rank: 50036
Category: Book
ASIN: 0595367267
Publication Date: December 20, 2005
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| | Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Authors: Patrick Barwise, Sean Meehan
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Sales Rank: 72030
Category: Book
ASIN: 0875843980
Publication Date: August 1, 2004
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