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020 8538 0119
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Terms & Conditions

Products available for sale on this website are subject to these terms and conditions. By purchasing products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase.

  • Trademarks
  • Security
  • Price & Description...
  • Warranty
  • Liability
  • Return Policy
  • Cancelling Order
  • In store purchase
  • Order Processing
  • Payments
  • Delivery Policy
  • How To Order?
  • Insurance

  • Trademarks:
    All trademarks and registrations are the property of their respective owners.

    Security:
    Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with 128 bit SSL (Secure Socket Layer) encryption security. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and. If you have any questions about the security at our website, you can send us an e-mail. We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted on your computer using 128 bit encryption before being transmitted over the internet. They are only decrypted after they reach our server.

    Prices, description and availability of goods:
    All prices stated on our website are inclusive of VAT, but exclusive of delivery costs, except where stated. All prices are subject to product availibility. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the most care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Despite our best efforts, a small number of items displayed on our site may be mispriced. No contract exists between you and us for the sale by us to you of any product unless and until we accept the order by taking payment for the goods. We aim to verify prices as part of payment processing procedures. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.

    Warranty:
    We sell used as well as brand new products, all products come with 12 month warranty, in case of any manufacturer problem we will service or replace the product within the warranty period. We will not be responsible for any problem caused by mishandling.

    Liability:
    We are not liable for loss of profits, loss of business or other consequential, special or indirect loss arising out of the use of any product purchased from this site. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

    Return Policy:
    If you wish to return a product purchased from us, you may do so within 28 days of receiving it, provided the product should be in the same condition (UNUSED along with all wraps and original INVOICE). We will refund the purchase price of the product, less any delivery costs charged, unless the product is defective, in which case we will also refund the delivery costs. Used product will be accepted for full refund if it is defective, otherwise we will replace it for you.

    In store purchase:
    Any product you wish to buy @ our store, we would advise that before making journey to our store, please telephone ahead to make sure that the stock of your chosen product is available.

    Note: Same price if you order product(s) online or collect @ store.

    Address:
    PHOTO SOLUTION VISAT CENTRE 50 SALISBURY ROAD LONDON, HOUNSLOW TW4 6JQ

    Order Processing:
    We process your order within 24 hours when the item is actually in stock and ready to ship, if it is not the case we do not take the payment untill we get stock and ship it to you.

    Payments
    Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the products selected plus shipping costs. Any refunds made in respect of returns or cancellation will be made to the same card. If your card cannot be verified or is any way unacceptable you will be notified by email. We accept most major credit and debit cards, PayPal, cash on delivery, cheque and money order. You can also pay by bank transfer (BACS). For customers in the UK, you can even deposit cash/cheque directly into our UK bank account at any NatWest branch. details will be provided on request.
    Please note that cheque need to be cleared by the bank. Clearing process might take 5-8 working days, and we cannot despatch your order until your payment is cleared. All prices are included Value Added Tax (VAT).

    Credit and Debit Cardswe accept major credit and debit cards
    PayPalwe accept paypal payment

    Delivery Policy

    For UK and Northern Ireland: We only charge 8, for all products below 2kg, and use royal mail special delivery which is insured up to 500.00, any product above 2kg will be charged 23.00.

    Countries Outside UK: We deliver the products to the following countries, postage charges will be calculated at the checkout for countries outside UK. The time of deliver to these countries will be 3 to 6 working days. Please note that the delivery time has quoted by the courier companies, hence we cannot be blamed or held responsible for any delays after despatch. Delays do occasionally happen and are mainly due to customs clearance, or for some other reasons, in any circumstances you can allways contact us. If your package is not delivered due to reasons out of our control and returned back to us, you are required to pay for the reposting cost to have the package resent.

    Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Gibraltar Greece Hungary Iceland Ireland Italy Latvia Lithuania Luxembourg Maldives Malta Netherlands New Zealand Norway Poland Portugal Slovenia Spain Sweden Switzerland

    Courier Companies: We use most Royal Mail, some time UPS and Fedex depending on the parcels values and weight.

    Parcel Lost: If your parcel lost or damaged during delivery, we will send you the replacment as soon as the courier company has confirmed to us the loss of the parcel, it may take a couple of weeks max.

    Insurance
    Packages delivered via UPS, Royal Mail or Parcel Force, Proof of signature is required. All packages will be sent with insurance.

    Cancelling Your Order
    You can cancel any order you placed before despatching by login to your account, search the order number you want to cancel and click veiw button, at the bottom right of your order history page you will find "Cancel" button.

    How To Order?

    Purchasing goods online with Photo Solution is very easy, shopping online is secured and your details will be secured. However, if you do not wish to use the online system we welcome orders.

    By Telephone

    Order Line: 020 8538 0119 (Preferred order line).

    Online Ordering:
    1. Once you have browsed our online store and found the products you would like to purchase click on the “By Now” button next to the item.

    2. Continue to browse the store, by clicking “Continue Shopping” the products you have added will be remembered by the system until you have finished shopping, when you are ready to continue with the transaction, click on “Checkout” button.

    3. You will be presented with login page where it is your choice whether you want to continue to complete check out or if you would like to open an account with us which will make you able to know about the progress of your order, and also every time you are shopping with us you will not have to fill out your detail again the system will remember it.

    4. Fill out the form with your personal details and Click on “Continue” button it will take you less than a minute to complete your order.

     Continue 
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    Used Store
    OUR USED STORE
    Buy Used, Sell Used
    PHOTO SOLUTION
    VISAT CENTRE
    50 SALISBURY ROAD
    LONDON, HOUNSLOW
    TW4 6JQ
    we accept paypal paymentwe accept major credit and debit cardsyour payment is secured with 128 bit SSL encryption by Positive SSL